Technical Account Specialist - Customer Support
Core
Provide technical support, problem resolution, and post-go-live adoption for Zenoti's cloud-based software used by beauty and wellness businesses.
Role type
Technical Account Specialist (Customer Support)
Builds
Cloud-based SaaS platform for appointment booking, POS, CRM, and inventory management
Domain
Beauty and wellness industry / SaaS
Deliverable
client delivery
Required skills
Technical support for complex web applications, problem-solving, analytical skills, managing multiple priorities, verbal and written communication
Preferred skills
Customer service/retail experience, wellness/spa industry knowledge, e-commerce support experience
Technologies
Cloud-based SaaS platforms, POS systems, CRM tools
Responsibilities
Support daily business operations for customers, coordinate issue reviews and product enhancement requests, serve as single point of contact for large accounts
Seniority
Mid-level (4-5 years experience)