Conseiller Client Technique - Service Client Doctolib (x/f/m)
Hybrid · France
Core
Technical customer support for healthcare professionals using Doctolib's digital health platform.
Role type
Technical Customer Support Specialist
Builds
Doctolib's patient management, scheduling, teleconsultation, and e-prescription tools
Domain
Digital Health / Healthcare Technology
Deliverable
client delivery
Required skills
problem-solving, technical troubleshooting, product expertise, oral and written communication, analytical thinking
Responsibilities
Answer calls and emails from healthcare professionals to resolve technical questions, diagnose and solve issues with software features, follow up on requests to ensure client satisfaction, act as a product expert for clients