Mitarbeiter im Support (m/w/d)
Core
First-level technical support specialist for Matrix POS cash register systems serving the gastronomy and hotel industries.
Role type
Support Engineer (Level 1)
Builds
Stable and efficient operation of Matrix POS hardware and software solutions for restaurants and hotels.
Domain
B2B SaaS / Point of Sale Systems / Hospitality Technology
Required skills
IT training (e.g., Fachinformatiker), technical troubleshooting, remote support tools (TeamViewer), customer training, system configuration
Preferred skills
Gastronomy experience, 2nd/3rd level support collaboration
Technologies
Matrix POS, TeamViewer
Responsibilities
Answer customer calls for the gastronomy and hotel sectors, resolve 1st level support tickets for Matrix POS, assist customers with technical challenges via phone/video/remote, collaborate with 2nd and 3rd level support teams, train restaurant staff on system operations
Seniority
Junior to Mid-level, hands-on IC
