Customer Support Agent - Health&Wellness app
Core
Handle complex user cases (cancellations, refunds, billing) via email for a Health&Wellness app, acting as the human voice when AI automation fails.
Role type
Customer Support Specialist (Email)
Builds
Consumer Health&Wellness app products
Domain
Health & Wellness / EdTech / Petcare / FashionTech
Deliverable
client delivery
Required skills
Email support, written English (B2+), empathy, calm under pressure, process improvement, AI tool usage
Preferred skills
Zendesk, subscriptions/billing/refunds, quality review, team leadership, health/wellbeing interest
Technologies
AI tools, helpdesk systems (e.g., Zendesk)
Responsibilities
Reply to user emails regarding cancellations, refunds, and billing; resolve complex cases requiring human judgment; identify product and process issues for improvement; work rotating shifts including nights.
Seniority
Individual Contributor