Sr. Manager, Enterprise Customer Success - Select
Core
Manage a team of Customer Success Managers (CSMs) to drive adoption, advocacy, and renewal for Samsara's enterprise customers, ensuring they realize business value from IoT platform solutions.
Role type
Senior Manager, Enterprise Customer Success
Builds
Customer success motion, team capacity, and long-term customer value realization
Domain
IoT / Connected Operations / Enterprise SaaS
Required skills
Team leadership and hiring, Strategic planning, Executive stakeholder management, Value realization methodology, Enterprise SaaS experience, Account management
Preferred skills
Gainsight experience, Commercial expansion strategy, Program management, Strategic consulting
Technologies
Gainsight
Responsibilities
Define and execute long-term strategies for the Select Customer Success team, Hire, develop, and lead an inclusive, high-performing team, Keep executives informed of progress and advocate for change, Lead from the front with a willingness to get hands dirty, Champion and embed Samsara's cultural principles, Ensure ongoing success and value realization for enterprise customers
Seniority
Senior, hands-on IC with management responsibilities
