Customer Experience Manager
Core
Leading and optimizing the end-to-end customer journey across service delivery, training, pricing integrity, and project quoting to support sales growth and operational excellence.
Role type
Senior Customer Experience Manager (Commercial Operations)
Builds
Customer service operations, training programs, pricing governance, and project quotations
Domain
B2B / Industrial / Project-based services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Commercial acumen, pricing strategy, project quoting, process improvement, team leadership, stakeholder management, ERP/CRM systems, cross-functional collaboration
Preferred skills
Technical or industrial environment experience, change management, automation implementation
Responsibilities
Lead and coach the Customer Service team; oversee pricing processes and governance; manage project quotation preparation and commercial risk; optimize the customer journey and service metrics; develop training programs and the Customer Training Coordinator; partner with Sales, Operations, and Finance on alignment and profitability
Seniority
Senior, hands-on IC with management responsibilities
