Jefe de Estrategia Operativa y Experiencia del Cliente
Core
Design and execute the operational transformation roadmap for the customer service area, focusing on process reengineering, customer journey automation, and technology implementation to eliminate manual intervention.
Role type
Senior operational strategy and customer experience lead
Builds
Automated processes, improved customer experience roadmaps, and new product deployments (via careerplan.io/jobs/39-005-62-D60-jefe-de-estrategia-operativa-y-experiencia-del-cliente-at-gilat)
Domain
Operations, Customer Experience, Digital Transformation
Required skills
Process reengineering, Customer journey automation, Project management, Lean methodologies, Agile methodologies, Budget management (Capex/Opex), Financial dashboard analysis, Cross-functional stakeholder management
Preferred skills
MBA or Master's in Business/Project Management/Digital Transformation, Experience in Telecom/Retail/Banking/Mass Consumption sectors
Technologies
Automation tools, Digital solutions, Management dashboards
Responsibilities
Lead process automation to reduce operational times and increase self-management; Design and execute the experience improvement roadmap focusing on profitability and efficiency; Manage the deployment of new products from an experience and commercial process perspective.
Seniority
Senior, hands-on IC
