生态客户成功全国负责人 - 飞书商业化
Core
Lead the national Customer Success team for Feishu's commercialization, managing regional BPs, channel partner certification, service quality assurance, and strategy execution to drive enterprise adoption and efficiency.
Role type
Senior Customer Success Manager (Commercialization & Channel)
Builds
Feishu's enterprise productivity platform and AI-powered collaboration tools
Domain
Enterprise SaaS / Productivity / AI
Required skills
cross-regional business management, channel partner certification, service quality assurance, commission settlement compliance, strategy design, data analysis, complex project management, enterprise service understanding, AI application scenarios
Preferred skills
SaaS/AI product customer success, channel partner management, partner certification programs, service acceptance frameworks, commission rule design, customer growth systems
Responsibilities
Oversee team goals, mechanisms, and regional BP management; Establish channel partner certification, access, and exit standards; Build end-to-end service acceptance and quality verification mechanisms; Develop dynamic service strategies and SOPs for partners; Monitor AI penetration, resource consumption, and service quality; Collaborate with sales, channel, and product teams to scale service delivery.