Outcomes Architect Manager, MEDIT
Core
Lead a team of Outcomes Architects to drive workflow adoption, value realization, renewal readiness, and expansion for enterprise customers in an AI-native workspace.
Role type
Senior management (Outcomes Architect Manager)
Builds
Customer outcomes, adoption, and revenue growth for Notion's enterprise clients
Domain
B2B SaaS, AI-native collaboration, workflow automation
Required skills
Frontline management of customer-facing GTM teams, coaching teams through customer discovery and value realization, commercial instincts for account health and renewal risk, deep customer-facing discovery instincts, operational rigor for inspection cadences, talent development and performance management, executive communication, technical fluency in collaboration systems, agency and customer empathy
Preferred skills
Experience in consumption/usage-based business models, building high-performing frontline teams from early stage, leading GTM motion changes, working with complex renewal accounts, partnering with Solutions Consulting and Services, familiarity with AI transformation and workflow automation
Technologies
Notion systems, AI tools, workflow automation platforms
Responsibilities
Own Net Revenue Growth performance for the team's book of business, coach OAs on the OA builder motion (AI Transformation Plans, workshops, value reviews), build and run the operating cadence (metrics reviews, coaching, forecasts), hire and onboard new OAs, partner with Solutions Consultant leaders on expansion and renewal strategy, partner with Services leadership on complex implementation needs, set standards for product and AI fluency, represent the team in leadership forums, uphold excellence via global OA methodology
Seniority
Manager, hands-on leadership
