Senior Revenue Operations Manager, Post Sales
Core
Strategic Revenue Operations role focused on 'Keep and Grow' by owning data models, system architecture, and AI-driven insights to empower Customer Success and Professional Services teams, turning customer data into a predictive engine to minimize churn and maximize expansion revenue.
Role type
Senior Revenue Operations Manager (Post-Sales)
Builds
Predictive churn models, automated CS playbooks, retention dashboards, and automated forecasting for renewals
Domain
B2B SaaS, Industrial AI, Customer Success Operations
Deliverable
production ML models
Required skills
Customer Success Operations (CS Ops), Revenue Operations (RevOps), Strategic Analytics, SQL, Salesforce, Data Modeling, AI/ML for Post-Sales, Predictive Modeling, Tableau/Power BI/Sigma, LTV/CAC Analysis, Renewal Management
Preferred skills
Usage-based or Composable software experience, Planhat, AI for sentiment analysis or Next Best Action, MBA
Technologies
Salesforce, Planhat, SQL, Tableau, Power BI, Sigma, Excel
Responsibilities
Build AI models to identify 'At-Risk' customers using usage and engagement data; Develop models to find cross-sell/upsell opportunities; Architect Health Score 2.0 with clean data; Analyze Services impact on retention; Streamline renewals and build automated forecasting; Own Retention Dashboard with real-time NRR and GRR metrics
Seniority
Senior, hands-on IC
