Senior Customer Success Manager
Core
Strategic partner guiding beauty and wellness clients through product adoption, best practices, and long-term growth strategies to drive retention and expansion.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer retention, adoption, and expansion within the beauty and wellness industry
Domain
SaaS / Beauty and Wellness
Deliverable
client delivery
Required skills
Strategic partnership, product expertise, problem solving, data-driven strategy, executive presence, cross-functional collaboration
Preferred skills
SaaS/tech background, wellness/beauty/fitness industry experience, CRM and data analytics proficiency
Technologies
CRM tools, data analytics platforms
Responsibilities
Develop strong relationships with customers to understand business needs; Become a subject matter expert in the platform; Analyze customer challenges and develop solutions; Leverage customer data to guide decision-making and identify expansion opportunities; Lead customer conversations and influence stakeholders; Collaborate with sales, marketing, product, and support teams
Seniority
Senior, hands-on IC
