Customer Success Manager, SMB

Weave - Headquarters (Lehi, UT)Full-time2026-10-09 → 2026-10-10

Hybrid

Core

Dedicated partner for single-location and small multi-location SMB accounts, helping them solve challenges, reach goals, and get maximum value from software.

Role type

Customer Success Manager (SMB)

Builds

Customer relationships and retention for small business software accounts

Domain

SaaS / Healthcare (dental, optometry, veterinary, medical)

Required skills

Customer success, account management, retention strategies, upselling, strategic guidance, training delivery, business reviews, cross-functional collaboration, problem resolution, advocacy (via careerplan.io/jobs/1ad5331d-604e-4bd5-9f04-34f95feed3ef-customer-success-manager-smb-at-weave)

Preferred skills

SaaS or tech experience, Salesforce/Vitally/Zoom proficiency, healthcare industry background

Responsibilities

Drive customer retention and reduce churn, identify and nurture growth opportunities, conduct regular business reviews, handle escalations, gather testimonials and success stories, provide ongoing training on new features, partner with Sales/Support/Product teams

Seniority

Mid-level, hands-on IC

About Weave

Weave is a leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses (SMBs). We are seeking a Principal Engineer to serve as a technical cornerstone of our Applications Fellowship—the domain responsible for key patient-facing and practice-facing features, including RCM Experiences (Payments and Insurance Verification), Scheduling, Forms, Team Chat, Task Center, and Mobile App features for 30,000+ healthcare practices. This is not a role for someone seeking a larger individual contributor scope; it's a role for someone who shapes tech