Field Enablement Manager
Core
Building and running skills-based onboarding and training programs for sales and customer-facing teams to standardize performance and reduce ramp time.
Role type
Field Enablement Manager (Sales & CX)
Builds
Role-specific training curriculum, coaching programs, and campaign readiness support for AEs, BDRs, IMs, CSMs, and Support.
Domain
Insurtech / Sales Operations / Customer Experience
Required skills
Building skills-based onboarding and training programs from scratch, running coaching and call review programs, translating performance standards into training, project management for certification cycles, experience with call review tools (Sybill, Nooks, Gong), data analysis for skill gap identification.
Preferred skills
Insurance or insurtech background, previous sales or post-sales experience, familiarity with Sybill or Nooks.
Technologies
Sybill, Nooks, Gong
Responsibilities
Build role-specific onboarding and ongoing training curriculum for AE, BDR, IM, CSM, and Support; Run coaching and call review programs; Support marketing on campaign readiness; Partner with Product Enablement on release-specific training; Track performance data to identify skill gaps.
Seniority
Mid-Senior, hands-on IC