Account Manager, SME & Growth
Core
Manage and grow a portfolio of US-based small and medium-sized enterprise (SME) customers by driving product adoption, upselling, and cross-selling Airwallex's global financial platform.
Role type
Senior Account Manager (SME & Growth)
Builds
Global financial operations platform for SMEs
Domain
Fintech / Global Payments
Required skills
consultative account management, value-based solution selling, managing high-volume portfolios, stakeholder management (CFOs/CEOs), CRM proficiency, cross-functional collaboration
Preferred skills
fintech/payments domain expertise, strategic financial technology advisory, analytical problem-solving, high-growth environment adaptability
Technologies
Salesforce, spreadsheets, dashboards
Responsibilities
Identify and convert upsell/cross-sell opportunities using customer data; manage a diverse book of ~200 US-based accounts; serve as the go-to expert on the platform to maximize product value; build lasting relationships with senior decision-makers; partner with internal teams to resolve challenges; act as the voice of the customer internally.
Seniority
Senior, hands-on IC