Linux Desktop Support Associate (London UK office)
Core
Deliver technical support for Canonical's Linux desktop and server stack to employees and customers, while managing office AV infrastructure and onboarding.
Role type
Linux Desktop Support Associate
Builds
Customer support experience and internal employee onboarding
Domain
Open source software, Linux, Enterprise IT
Deliverable
client delivery
Required skills
Linux troubleshooting, Linux integration (authentication/directory services, network file systems), Networking, Virtualization, Cloud, Containers, Storage technologies
Preferred skills
Ability to learn quickly, handle pressure, travel internationally
Technologies
Ubuntu, Linux, Networking, Virtualization, Cloud, Containers, Storage
Responsibilities
Investigate and resolve complex customer problems related to Canonical's portfolio; Engage directly with customers via phone, ticketing system, and remote sessions; Own technical infrastructure supporting office and events; Provide technical support during office events; Provide technical onboarding support for new employees
Seniority
Associate, entry-level IC
