Cloud Network Engineer II – Customer Support
Core
Provide technical support, troubleshooting, and deployment assistance for enterprise customers using Aviatrix's multi-cloud network security platform.
Role type
Customer Support Engineer (Network)
Builds
Customer adoption and resolution of technical issues for Aviatrix's cloud network security fabric
Domain
Cloud Networking / Cybersecurity
Deliverable
client delivery
Required skills
Networking fundamentals, Routing, BGP, IPsec VPN, virtualization, Linux, infrastructure software, ticketing systems, documentation
Preferred skills
AWS, Azure, GCP, Cisco, Palo Alto, Juniper, Python, shell scripting, security products
Responsibilities
Troubleshoot and resolve technical issues for enterprise customers, document known solutions and best practices, escalate complex matters to senior engineers, log actions in ticketing system, support deployment and configuration tasks
Seniority
Mid-level, hands-on IC