Principal Customer Success Manager, Key Accounts
Core
Manage a book of enterprise customers to drive account health, retention, and growth through proactive workshops, business reviews, and payments insights.
Role type
Principal Customer Success Manager (Key Accounts)
Builds
Post-sales engagement, account renewals, and expansion for enterprise clients
Domain
Financial infrastructure / Payments
Deliverable
client delivery
Required skills
Enterprise relationship management, business strategy analysis, technical conversation leadership, data navigation, project management, executive presence
Preferred skills
Consulting background, pre-sales experience, technical account management, sales target achievement
Responsibilities
Partner with account executives and technical account managers to support post-sale engagements; Manage customer book to drive performance, product adoption, and renewals; Serve as trusted payments and product advisor; Perform business reviews to align on priorities and share roadmap; Advocate for customers to internal stakeholders; Support book expansion by identifying growth opportunities