Enterprise Customer Success Manager (Japanese speaker)

Home Based - Worldwide🌐 Remote💼 Full-time🗓 2026-08-05 → 2026-09-26

Core

Strategic Enterprise Customer Success Manager focused on reducing churn and facilitating adoption of Canonical's open-source infrastructure and cloud products for large accounts.

Role type

Senior Enterprise Customer Success Manager

Builds

Customer retention, expansion, and engagement plans for Ubuntu, OpenStack, Kubernetes, and related infrastructure products

Domain

Open-source software, cloud infrastructure, data center technologies

Deliverable

client delivery

Required skills

Native Japanese, English (fluent), complex software explanation, stakeholder management, project coordination, process improvement, agile methodologies

Preferred skills

Salesforce, Jira, CRM experience

Technologies

Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes

Responsibilities

Onboard new enterprise customers, coordinate complex cross-functional projects, manage customer portfolios to identify growth/renewal risks, drive resolution of blockers via engineering teams, create digital campaigns, support reactive ticket requests

Seniority

Senior, hands-on IC

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About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work s