Enterprise Customer Success Manager - Benelux
Core
Strategic partner and value owner for Trustpilot's highest-tier, complex enterprise accounts in the Benelux region, focusing on long-term retention, adoption, and executive-level partnership.
Role type
Senior Enterprise Customer Success Manager
Builds
Long-term customer success plans, executive alignment, and strategic growth for high-value SaaS accounts.
Domain
SaaS / Digital Marketing / Customer Reviews
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Executive stakeholder management, strategic account planning, churn risk mitigation, ROI narrative development, data interpretation, cross-functional leadership, complex problem solving, portfolio health management, bespoke solution design
Preferred skills
Knowledge of digital advertising/search marketing, thought leadership, systemic workflow optimization
Technologies
Trustpilot platform, data analytics tools
Responsibilities
Lead executive onboarding and post-sale alignment for high-tier accounts; translate technical usage data into compelling ROI narratives; maintain high Gross Renewal Rate (GRR) through proactive health monitoring; design bespoke success plans to mitigate churn risks; serve as primary executive contact bridging customer needs with Trustpilot leadership; synthesize customer insights to inform global product roadmap; identify and propose improvements to CS workflows.
Seniority
Senior, hands-on IC
