Team Leader – Manager Opérationnel(le) - Roanne
Core
Operational manager responsible for leading a technical team, ensuring service delivery, and managing resources to meet client SLAs.
Role type
Senior Team Leader / Operational Manager
Builds
Operational service delivery for clients
Domain
IT Operations / Infrastructure / Security Services
Required skills
Team management, ITIL methodology, SLA management, Resource planning, Performance evaluation, Incident escalation
Preferred skills
Network and system vulnerability understanding, Process improvement, Stakeholder relations
Technologies
ITIL, SLA tools
Responsibilities
Manage and lead a technical team, Ensure service availability and SLA compliance, Define and evaluate team objectives, Handle technical and managerial escalations, Maintain team skills and performance
Seniority
Senior, hands-on IC