Regional Head of IT Operations & Service Delivery
Core
Lead regional IT operations, incident management, and service delivery to ensure stability, efficiency, and continuous improvement for business stakeholders.
Role type
Senior IT Operations Leader (Regional)
Builds
Regional IT service delivery and operational stability
Domain
IT Operations / Service Management
Required skills
IT Operations leadership, Incident management, Service delivery, Team leadership, Stakeholder management, Operational performance monitoring, Vendor management, Business continuity planning
Preferred skills
ITIL framework knowledge, Service management tools proficiency
Responsibilities
Lead and oversee regional IT operations ensuring service availability and stability. Manage critical incidents, escalations, and operational support activities. Drive service performance, operational standards, and continuous improvement initiatives. Lead and develop regional IT operations teams ensuring effective resource planning. Collaborate with regional and global technology teams for consistent service delivery. Monitor operational performance and implement improvements. Manage relationships with internal stakeholders, external vendors, and service providers. Support business continuity, disaster recovery, and operational risk management initiatives.
