Regional Head of IT Operations & Service Delivery
Core
Lead regional technology operations, ensuring operational stability, service excellence, and effective delivery across a global environment.
Role type
Senior IC IT Operations & Service Delivery Leader
Builds
Regional IT operations, incident management, and service delivery frameworks
Domain
IT Operations / Service Management
Required skills
IT Operations leadership, Incident management, Service delivery, Team leadership, Stakeholder management, Operational efficiency, Service monitoring, Business continuity
Preferred skills
ITIL frameworks, Service management tools
Responsibilities
Lead and oversee regional IT operations, Manage critical incidents and escalations, Drive service performance and continuous improvement, Lead and develop regional IT operations teams, Collaborate with regional and global technology teams, Monitor operational performance and implement improvements, Manage relationships with internal stakeholders and external vendors
Seniority
Senior, hands-on IC
