Director of Operations
Core
Lead operational teams and processes for a Managed Service Provider (MSP) to ensure service delivery excellence and financial targets.
Role type
Senior IC Director of Operations
Builds
IT service delivery operations and internal operational processes
Domain
IT Services / Managed Service Provider (MSP)
Required skills
Strong leadership, budget management, metrics-driven mindset, process creation, team development, IT MSP industry experience (via careerplan.io/jobs/59-00E-AC-173-director-of-operations-at-leadingit)
Preferred skills
Ability to learn industry quickly, roadmap execution
Technologies
N/A
Responsibilities
Lead, manage, and hold teams accountable for operational performance; Maintain operational gross margin targets; Create and maintain best-in-class service delivery metrics; Build processes and standards for staff training and development
Seniority
Senior, hands-on IC