IT Operation Manager (Helpdesk Team) 30-40K
Core
Lead a dynamic helpdesk team to oversee daily IT operations, ensure service quality and compliance, and manage IT Service Management (ITSM) processes for a large industry client.
Role type
Senior IT Operations Manager (Helpdesk Team Lead)
Builds
IT support services and operational stability for enterprise clients
Domain
IT Operations / IT Service Management (ITSM)
Required skills
IT Service Management (ITSM), team leadership, incident/problem/change management, IT infrastructure coordination, client relationship management
Preferred skills
Hands-on experience with networks, servers, and end-user support environments, business development experience
Technologies
ITSM tools, network infrastructure, server environments
Responsibilities
Oversee daily helpdesk operations and service quality, manage and improve ITSM processes, lead and coach the IT support team, coordinate with internal teams and external vendors, drive continuous improvement initiatives, build and maintain client relationships
Seniority
Senior, hands-on IC with leadership responsibilities