Principal Customer Success Manager
Core
Principal Technical Customer Success Manager guiding platinum-level customers in adopting and operationalizing the Armis security platform to achieve strategic objectives and maximum value.
Role type
Principal Technical Customer Success Manager (T.CSM)
Builds
Successful adoption and operationalization of the Armis platform for security posture improvement
Domain
Cybersecurity / IoT / Healthcare Tech
Required skills
Technical account management, network engineering/architecture, service delivery, stakeholder management, third-party integration knowledge, scripting (Python), security domain expertise
Preferred skills
Healthcare/ICT device knowledge, IoT security, OT/ICS infrastructure familiarity
Technologies
Armis Platform, Python, OT/ICS protocols, Network protocols
Responsibilities
Lead adoption and implementation plans for platinum-level customers, Understand customer use cases and provide security recommendations, Build trusted relationships with technical stakeholders, Act as customer advocate coordinating cross-functional teams, Ensure deployment alignment with business use cases, Serve as subject matter expert in technical proficiency
Seniority
Principal, hands-on IC with strategic alignment