Sr. Technical Account Manager (TAM)
Core
Strategic technical advisor helping customers adopt, optimize, and operationalize Illumio's breach containment and microsegmentation platform to reduce cyber risk and enable operational resilience.
Role type
Senior Technical Account Manager (Strategic Advisor)
Builds
Customer adoption, platform maturity, and operational value for hybrid multi-cloud environments
Domain
Cybersecurity / Zero Trust / Microsegmentation
Deliverable
client delivery
Required skills
Strategic advisory, technical decision-making guidance, adoption planning, risk identification, executive communication, cross-functional partnership, health reviews, escalation management, value realization
Preferred skills
Cybersecurity domain expertise, networking concepts (routers, switches, firewalls, segmentation), SIEM/SOAR exposure, customer lifecycle management, organizational prioritization
Technologies
Illumio, Zero Trust, microsegmentation, hybrid multi-cloud, SIEM, SOAR, enterprise security solutions
Responsibilities
Serve as strategic technical advisor to customer stakeholders; deliver structured TAM engagements for adoption and optimization; translate telemetry and feedback into actionable guidance; guide technical decision-making for architecture and policy changes; accelerate adoption by identifying gaps and enabling utilization; assess operational health and identify risks; prepare executive-ready insights (QBRs, value reviews); partner with Customer Success, Professional Services, and Engineering; travel up to 30% for customer engagements.
Seniority
Senior, hands-on IC
