Sales Manager
Core
Drive revenue growth and account expansion for a portfolio of Mid-Market and Enterprise customers in France, acting as a trusted advisor to IT teams and C-suite leaders.
Role type
Senior B2B SaaS Account Manager (Sales)
Builds
ARR growth through multi-product cross-selling and upselling of ITSM and cloud software solutions
Domain
B2B SaaS / IT Service Management (ITSM)
Required skills
B2B SaaS account management, CIO-level negotiation, ITSM domain expertise, cross-selling/upselling, renewal management, CRM hygiene, strategic travel
Preferred skills
Experience with acquired technologies, portfolio agility across SMB/Enterprise, collaboration with Customer Success teams
Technologies
Freshworks ITSM suite, CRM systems
Responsibilities
Own commercial growth and renewal execution for assigned accounts, partner with Customer Success Managers to drive product adoption and reduce churn, engage IT teams and CIOs to deliver strategic value, analyze usage metrics to formulate growth roadmaps, maintain pipeline hygiene and forecasting, travel to the Netherlands for executive reviews
Seniority
Senior, quota-carrying IC