Lead Account Manager (Customer Expansion & Retention)

London, gbFull-time2026-11-10 → 2026-11-11

Hybrid

Core

Drive revenue growth and account expansion for SMB, Mid-Market, and Enterprise customers in the Netherlands through upsell, cross-sell, and renewal management.

Role type

Lead Account Manager (IC)

Builds

Freshworks ITSM suite and acquired technologies

Domain

B2B SaaS / IT Service Management

Required skills

B2B SaaS account management, quota-carrying sales, CIO-level negotiation, ITSM domain expertise, horizontal portfolio management, CRM hygiene, strategic travel

Preferred skills

Dutch language fluency

Technologies

Freshworks ITSM suite, CRM

Responsibilities

Own commercial growth and renewal execution for assigned Dutch accounts, collaborate with Customer Success Managers to drive product adoption and mitigate churn, engage IT teams and CIOs to deliver strategic value, manage end-to-end renewal cycles, analyze usage telemetry to formulate growth roadmaps, travel to the Netherlands for executive business reviews.

Seniority

Senior, hands-on IC

About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.