Sr. Advisory Solution Consultant - CRM & Industry Workflows (TMT)
Core
Senior pre-sales solution consultant acting as a technical and industry domain expert to support product sales for strategic enterprise customers.
Role type
Senior IC pre-sales solution consultant (CRM & Industry Workflows)
Builds
Compelling solution narratives, executive discovery workshops, product demonstrations, and solution architectures integrating ServiceNow with enterprise ecosystems.
Domain
Technology Consulting / Pre-sales / Enterprise Software (ServiceNow)
Required skills
Industry domain expertise (Manufacturing, Retail, IT/ITES, Telecom), Enterprise Architecture, Solution Architecture, Executive Storytelling, AI/Agentic AI integration, Workflow Orchestration, CRM/ERP/Contact Center integration, Technical Discovery, Strategic Account Management
Preferred skills
Experience with ServiceNow platform, AI-powered tools, Automation, Data platforms, API integration technologies
Technologies
ServiceNow, CRM, ERP, Contact Center, Data platforms, APIs, AI services, Agentic AI
Responsibilities
Lead executive and technical discovery workshops, Develop and deliver product demonstrations reflecting real industry scenarios, Engage with senior business stakeholders and CIO/CTO organizations, Develop solution architectures for enterprise technology ecosystems, Articulate the role of AI and automation in transforming processes, Represent ServiceNow at conferences and partner events
Seniority
Senior, hands-on IC
