Customer Success Manager
Core
Manage end-to-end renewal cycles and drive retention/growth for a large local government portfolio of aerial imagery and geospatial technology.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer retention, revenue growth, and product adoption for local government clients
Domain
SaaS / Geospatial / Local Government
Required skills
Customer success management, B2B account management, Salesforce proficiency, cross-functional collaboration, data-driven decision making, executive engagement, contract lifecycle management
Preferred skills
Public sector experience, SaaS pricing frameworks, program management, commercial acumen
Responsibilities
Manage end-to-end renewal cycles and mitigate churn risk; Lead onboarding, product adoption, and growth initiatives; Serve as a trusted advisor to business decision makers; Identify upsell opportunities and partner with sales teams; Collaborate cross-functionally to solve customer issues; Maintain account intelligence in Salesforce.
Seniority
Mid-Senior, hands-on IC