Lead - Solution Engineer
Core
Lead Solution Engineer supporting Enterprise customers and channel partners across LATAM by conducting discovery, product demonstrations, and solution design for Freshworks ITSM/ITAM/ITOM/ESM platforms.
Role type
Senior IC solution engineer (presales & partner enablement)
Builds
Compelling product demonstrations and solution designs for Freshworks ITSM, ITAM, ITOM, and ESM platforms
Domain
IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), Employee Service Management (ESM)
Deliverable
product features
Required skills
Solution engineering, product demonstrations, requirement gathering, solution design, partner collaboration, cross-functional teamwork, time management, Portuguese, Spanish
Preferred skills
Direct sales and channel partner support experience, partner technical activation, joint customer engagements, analytical problem-solving, public speaking
Technologies
Freshworks ITSM, ITAM, ITOM, ESM platforms
Responsibilities
Collaborate with Enterprise customers to identify critical business challenges; support field sales and channel teams with discovery and demos; build trusted relationships with partner presales; deliver partner activation through coaching and assets; align technical support for joint account plans and regional events.
Seniority
Senior, hands-on IC
