Senior Solutions Engineer
Core
Second Solutions Engineer on a GTM team owning the technical side of the customer lifecycle, from pre-sales demos and integration scoping to post-sales custom builds and workflows.
Role type
Senior Solutions Engineer (B2B SaaS)
Builds
Demo environments, asset libraries, custom integrations, and workflows for ecommerce CX agents.
Domain
B2B SaaS, Ecommerce CX, AI Agents
Deliverable
production ML models
Required skills
Pre-sales demos and POC ownership, API/webhook integration, ecommerce CX stack knowledge (Shopify, Zendesk, etc.), SOW drafting and pricing, technical discovery, post-sales account management.
Preferred skills
Usage-based pricing experience, LLM/AI agent product experience, custom-integration SOW writing.
Technologies
Postman, Shopify, Zendesk, Gorgias, Kustomer, Dixa, LLMs, AI agents.
Responsibilities
Build and maintain demo environments; run live demos with prospect data; lead technical discovery and map prospect stacks; own multi-week POCs; scope and build integrations; draft and price Statements of Work; triage issues and file tickets.
Seniority
Senior, hands-on IC