Lead Mid-Market Account Executive
Core
Drive new business sales revenue for a SaaS license model by converting product-qualified leads from free trials and self-serve motions into paid, annual commitments for SMB and Mid-Market accounts.
Role type
Lead Mid-Market Account Executive (SaaS)
Builds
Paid, annual commitments for Flow (ITSM/HR service workflows) within ServiceNow's ecosystem
Domain
SaaS / IT Service Management / HR / Legal / Finance
Required skills
SaaS sales, product-led growth (PLG), account planning, territory planning, prospect research, business development, consultative selling, multi-threaded deal management, CRM hygiene, forecasting, negotiation, relationship building with senior leaders, AI integration experience, understanding of IT/HR/Finance workflows
Preferred skills
Experience with ServiceNow, Slack, Microsoft Teams, land-and-expand strategies, cross-functional partnership
Technologies
ServiceNow, Slack, Microsoft Teams, Flow, CRM
Responsibilities
Convert product-qualified leads from free trials and inbound requests into paid annual commitments; Build relationships with multiple decision-makers (IT, CIO, COO, HR, Legal, Operations); Expand accounts by identifying new teams and driving land-and-expand; Run efficient, repeatable pipeline with disciplined forecasting; Act as a trusted advisor to resolve request bottlenecks; Partner with existing ServiceNow customers to activate Flow; Identify and coordinate support resources (solutions consultants, CS, partners, marketing)
Seniority
Senior, hands-on IC
