Account Manager, Base44
Core
Manage business customers (SMB to enterprise) for an AI-powered software development platform, ensuring adoption, driving growth, and acting as a trusted advisor.
Role type
Senior Account Manager (B2B SaaS)
Builds
Long-term customer partnerships and account growth opportunities
Domain
B2B Technology, SaaS, AI, Developer Tools
Deliverable
client delivery
Required skills
Account management, customer success, B2B SaaS sales, enterprise account management, churn mitigation, business review presentation, stakeholder collaboration, AI tool utilization, process automation, playbook development
Preferred skills
Experience with AI platforms, developer-focused solutions, technical customer onboarding
Technologies
AI tools, automation platforms, lightweight internal tools
Responsibilities
Own and nurture relationships with business customers as primary point of contact; Ensure successful onboarding, adoption, and ongoing engagement; Identify and drive opportunities for account growth including renewals, upsells, and cross-sells; Proactively monitor customer health and usage trends to mitigate churn; Translate customer feedback into actionable insights for product and engineering teams; Collaborate with sales, product, marketing, and support to deliver a seamless client experience; Develop and deliver regular business reviews demonstrating ROI; Use AI tools to enhance productivity and build lightweight internal tools; Maintain and improve team workflows through automations and AI-powered processes; Help define operating motion by establishing scalable playbooks and AI-assisted processes.
Seniority
Mid-Senior, hands-on IC
