Customer Success Executive
Core
Strategic leadership of post-sales activities for ServiceNow's most valuable accounts, driving business transformation and ensuring predictable renewals.
Role type
Senior Customer Success Executive (Strategic Account Leadership)
Builds
Long-term customer value and business transformation outcomes for enterprise clients.
Domain
Enterprise Software / SaaS / Public Sector
Required skills
Strategic account leadership, C-level relationship management, large-scale digital business transformation, public sector implementation experience, AI integration strategy, cross-functional leadership, business acumen, risk mitigation, KPI management.
Preferred skills
Master's degree, experience in management consulting, experience in solution consulting.
Technologies
ServiceNow, AI-powered tools, workflow automation.
Responsibilities
Partner with C-level executives to guide business transformation; collaborate with Account Executives on integrated pre- and post-sales strategies; identify and mitigate risks to customer success; guide the Customer Success team to meet operational KPIs; advocate for innovative solutions and continuous learning; establish success metrics and milestones with customers.
Seniority
Senior, hands-on IC with strategic leadership