Senior Customer Success Manager
Core
Own the full lifecycle for complex enterprise and strategic government accounts, driving adoption, expansion, and renewal of Physical AI infrastructure intelligence platforms.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Customer success processes, playbooks, and strategic partnerships for public infrastructure clients
Domain
Public Infrastructure / Physical AI / Computer Vision
Deliverable
client delivery
Required skills
Strategic account management, full lifecycle ownership, renewal process management, stakeholder engagement, data-driven analysis, process building, AI tool adoption
Preferred skills
Public sector experience, infrastructure/GIS technology familiarity
Responsibilities
Lead enterprise accounts through onboarding, adoption, expansion, and renewal; Define success metrics and track impact; Manage end-to-end renewal forecasting and negotiation; Deliver training and strategic business reviews; Identify expansion opportunities; Build and refine CS processes and playbooks; Partner cross-functionally on discovery and case studies
Seniority
Senior, hands-on IC
