Lead Account Manager – Netherlands (Customer Expansion & Retention)
Core
Lead Account Manager driving revenue growth, account expansion, and retention for SMB, Mid-Market, and Enterprise customers in the Netherlands.
Role type
Senior Individual Contributor (IC) Account Manager
Builds
Freshworks ITSM suite and acquired technologies for enterprise customers
Domain
B2B SaaS / IT Service Management (ITSM)
Required skills
B2B SaaS account management, quota-carrying sales, CIO-level negotiation, ITSM domain expertise, horizontal portfolio management, CRM hygiene, strategic travel
Preferred skills
Dutch language fluency, experience with acquired technologies
Technologies
Freshworks ITSM suite, CRM systems
Responsibilities
Drive ARR expansion and retention through upsell/cross-sell and renewals; Collaborate with Customer Success Managers in a Pod structure to maximize adoption and mitigate churn; Engage IT teams and CIOs to deliver strategic value; Manage end-to-end renewal cycles from strategy to contract execution; Analyze usage metrics to formulate account roadmaps; Travel to the Netherlands for executive business reviews and strategic events.
Seniority
Senior, hands-on IC