Key Account Manager - Paylater (Online Merchant & Payment Gateway/ EDC Partner)
Core
Manage key accounts for online merchants, payment gateways, and EDC partners, driving strategic projects and ensuring contract deliverables.
Role type
Senior Key Account Manager (Payments & Merchant Services)
Builds
Strategic account plans, partnership deals, and upselling opportunities for payment ecosystem partners.
Domain
Fintech / Payments / Merchant Services
Deliverable
client delivery
Required skills
Strategic account planning, contract management, KPI tracking, cross-functional collaboration, problem resolution, data reporting, stakeholder management, negotiation, project prioritization, analytical capabilities.
Preferred skills
Experience in client-facing or customer success roles, fluency in English and Bahasa, strong Microsoft Office skills, entrepreneurial mindset.
Responsibilities
Act as primary point of contact for key accounts, develop and execute strategic account plans, monitor account performance and KPIs, collaborate with internal teams to deliver solutions, resolve client issues, maintain accurate records and generate performance reports, manage team member performance.
Seniority
Mid-Senior, hands-on IC with team management responsibilities