Mid-Market Account Manager
Core
Manage an established portfolio of Mid-Market and Commercial customers, driving expansion revenue and maintaining relationships for a SaaS company.
Role type
Mid-Market Account Manager
Builds
SaaS customer accounts and expansion revenue
Domain
B2B SaaS (IT and customer experience solutions)
Required skills
quota-carrying closing experience, discovery skills, stakeholder engagement, cross-sell/upsell execution, revenue forecasting, portfolio management
Preferred skills
proactive growth mindset, collaborative approach, ownership
Technologies
Freshworks multi-product portfolio (Torii, Robusta)
Responsibilities
Manage a $5M ARR book of business, identify new use cases and close expansion deals, engage stakeholders to understand business challenges, leverage product suite for cross-sell opportunities, prioritize opportunities and maintain forecasts, partner with Customer Success and Solutions Engineering
Seniority
Mid-level, quota-carrying