Customer Success Program Manager (m/f/d)
Core
Guide customers across the DACH region toward long-term operational success by improving efficiency through effective onboarding, training, and the adoption of best practices for Intuitive's robotic surgery products.
Role type
Senior Customer Success Program Manager
Builds
Customer adoption and operational success for robotic surgery programs
Domain
Medical device / Robotic surgery
Required skills
Customer success, Account management, Project management, Process improvement, Stakeholder management, Strategic mindset, Analytical capabilities, Problem-solving, CRM proficiency, Business review facilitation
Preferred skills
Medical device industry experience, Robotic surgery program implementation, Salesforce experience
Technologies
Salesforce
Responsibilities
Lead customer onboarding and ensure product adoption, Act as a trusted advisor to optimize program performance, Monitor success metrics and identify improvement opportunities, Collaborate with cross-functional teams (Sales, Marketing, Training, Service, Finance), Support implementation of new products and robotic surgery programs, Conduct regular business reviews and customer touchpoints, Maintain accurate customer records and provide progress visibility
Seniority
Senior, hands-on IC