Global Project Manager - Customer Success PMS (Clinics/Enterprises)
Core
Strategic Project Manager building scalable global operations for Customer Success across acquired Practice Management Systems (PMS) in healthcare.
Role type
Senior IC Project Manager (Customer Success Operations)
Builds
Global PMS Customer Success operating model, onboarding processes, and churn prevention frameworks.
Domain
Healthcare SaaS / Practice Management Systems
Required skills
Project/Program management, Customer Success strategy (onboarding/retention/churn), Data analysis & KPI definition, CRM management (Salesforce/HubSpot), Cross-functional stakeholder coordination, Global-local operations alignment (via careerplan.io/jobs/76b2c7fa-9341-4288-9b30-994f9cf4ca42-global-project-manager-customer-success-pms-clinicsenterprises-at-docplanner)
Preferred skills
Healthcare industry experience, Multi-market operations experience, Spanish or Portuguese language proficiency
Technologies
Salesforce, HubSpot, BI tools
Responsibilities
Own and evolve the PMS Customer Success operating model across all products and markets; Drive the onboarding process revamp across PMS products; Own the early-churn initiative and migrate execution from manual to CRM automation; Build the performance layer for PMS CS including KPIs and dashboards; Standardize local-team governance and ways of working across markets; Translate product priorities into actionable local execution; Track performance of PMS CS initiatives and flag risks
Seniority
Senior, hands-on IC
