Customer Solutions Manager (w/m/d)
Core
Guide new customers through onboarding, build lasting relationships, and ensure large and mid-size medical device manufacturers get the most out of Flinn's software.
Role type
Customer Solutions Manager
Builds
Customer success and growth for medical device manufacturers
Domain
Health-tech / Medical Devices
Deliverable
client delivery
Required skills
Customer relationship management, onboarding, cross-sell and up-sell, success metrics definition, CRM proficiency, medical device industry knowledge, compliance knowledge
Preferred skills
Additional languages, AI tools proficiency
Responsibilities
Build and maintain long-term relationships as primary point of contact, onboard new customers and provide software training, identify future business opportunities, define and track success metrics, collaborate with Sales and Solutions Engineering, meet customers in person and attend industry events