Customer Success Manager
Core
Partner with clients to understand goals, deliver implementation training, and drive product adoption to achieve measurable outcomes.
Role type
Customer Success Manager (via careerplan.io/jobs/79-007-E4-561-customer-success-manager-at-onestep)
Builds
Client success plans, training sessions, and adoption strategies for healthcare clients
Domain
Healthcare / SaaS
Required skills
strategic thinking, clinical background in PT or healthcare, solving client challenges, cross-team collaboration, proactive communication, issue resolution, data-driven tracking, report creation
Preferred skills
healthcare industry knowledge, SaaS experience
Technologies
none stated
Responsibilities
Own growth and retention of assigned accounts by identifying expansion opportunities and mitigating churn risk; Onboard new clients and conduct virtual and in-person training sessions; Serve as primary point of contact to ensure alignment on goals and build strong relationships; Partner with Sales, Support, and Product teams to address client needs and resolve issues; Act as client advocate to provide feedback for product development; Track key metrics and KPIs related to client success and create reports; Develop strategies to drive broad adoption across client organizations
Seniority
Mid-level, hands-on IC