Global Project Manager - Customer Success PMS (Clinics/Enterprises)
Core
Design and execute global operating models for Customer Success across acquired Practice Management Systems (PMS) to drive onboarding, retention, and churn prevention.
Role type
Senior Global Project Manager / Customer Success Operations Lead (via careerplan.io/jobs/7b7335ad-48bd-4d5f-9bfa-d759a04f7664-global-project-manager-customer-success-pms-clinicsenterprises-at-docplanner)
Builds
Scalable global CS operating model, onboarding processes, and performance dashboards for PMS products (Feegow, Clinic Cloud, GIPO, MyDr).
Domain
Healthcare SaaS / Practice Management Systems
Required skills
Project/Program management, Customer Success lifecycle management, Data analysis & KPI definition, CRM automation (Salesforce/HubSpot), Cross-functional stakeholder coordination, Global-local strategy alignment.
Preferred skills
Healthcare industry experience, Multi-market operations experience, Spanish or Portuguese language proficiency.
Technologies
Salesforce, HubSpot, BI tools
Responsibilities
Own the PMS Customer Success operating model across all markets; Drive onboarding process revamp and rollout; Lead early-churn initiative and CRM migration; Build performance layer with KPIs and dashboards; Standardize local-team governance and ways of working; Translate product priorities into local execution.
Seniority
Senior, hands-on IC
