Customer Success Executive
Core
Develop C-level executive relationships and manage 1-3 large enterprise accounts to drive ServiceNow platform adoption, renewals, and expansion through co-delivery models and implementation strategies.
Role type
Senior Customer Success Executive (Professional Services/Consulting)
Builds
Customer outcomes, adoption, and expansion of ServiceNow offerings
Domain
Enterprise Software (SaaS) / Digital Transformation / IT & HR Transformation
Deliverable
client delivery
Required skills
C-level relationship management, digital transformation strategy, co-delivery model execution, account leadership, program management (multi-tracked), industry expertise, ServiceNow product knowledge
Preferred skills
AI integration in workflows, Big 4/consultancy partnership experience, change management (OCM)
Technologies
ServiceNow platform suites, AI-powered tools
Responsibilities
Develop executive relationships with CIO/CFO/CHRO, understand customer goals and develop roadmaps, execute co-delivery models, establish delivery governance, advocate best practices, provide high customer satisfaction metrics
Seniority
Senior, hands-on IC with management responsibilities