Customer Value Partner, Mid-Market
Core
Primary architect of customer transformation for Enterprise accounts, ensuring flawless program launches and measurable business impact.
Role type
Senior Customer Value Partner (Enterprise Account Management)
Builds
End-to-end customer journeys, Mutual Action Plans, and Executive Business Reviews for AI upskilling programs
Domain
EdTech / AI & Tech Adoption / Enterprise B2B Services
Deliverable
client delivery
Required skills
Enterprise B2B relationship management, project leadership, data fluency, Net Revenue Retention (NRR) strategy, executive stakeholder influence, CRM data hygiene
Preferred skills
Experience with Salesforce, ability to synthesize learner data into ROI stories, cross-functional alignment
Technologies
Salesforce
Responsibilities
Lead end-to-end customer journey from sales handover to renewal, build multi-threaded relationships with HR and executives, establish 12-month Mutual Action Plans, lead Executive Business Reviews, identify expansion triggers, align Delivery/Product/Support teams
Seniority
Senior, hands-on IC
