カスタマーサクセスマネジャー
Core
Partner with Wix Enterprise and DeviantArt customers to ensure long-term success and growth by providing expert guidance on web presence setup and optimization.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Web presence solutions for enterprise clients and creative communities
Domain
SaaS / Web Development / Digital Art Community
Required skills
Customer success management, Account management, Business review facilitation, Onboarding workshop design, Product feedback integration, Upsell/cross-sell execution, Financial impact measurement, Executive communication, SaaS product knowledge
Preferred skills
Art and subculture interest, Manga/anime/gaming community knowledge, DeviantArt platform familiarity, Workation flexibility
Technologies
Wix Enterprise, DeviantArt, SaaS platforms, Web development tools
Responsibilities
Conduct regular business reviews to align product value with customer goals, Collaborate with product teams to deliver onboarding workshops and training, Act as a voice of the customer to share feedback for platform evolution, Drive upsell, cross-sell, and renewal processes, Provide solutions for complex usage requests across industries, Guide customers on web presence setup and optimization
Seniority
Senior, hands-on IC
