Customer Success Manager, Japan
Core
Trusted partner and consultant for Wix Enterprise and DeviantArt accounts, ensuring long-term success and growth by optimizing web presence and driving expansion.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Tailored onboarding workshops, training sessions, and customized web solutions for enterprise clients.
Domain
SaaS / Web Creation Platforms / Digital Communities
Required skills
Customer success strategy, account management, business review facilitation, stakeholder management, product feedback integration, renewal management, complex use case resolution
Preferred skills
Art and subculture knowledge (manga, anime, game), global IP scaling experience
Technologies
Wix platform, DeviantArt platform
Responsibilities
Conduct regular business reviews to demonstrate product value and alignment with customer goals; Partner with product teams to develop and deliver tailored onboarding workshops and training sessions; Champion the voice of the customer by providing feedback to shape platform evolution; Drive growth by identifying expansion opportunities and facilitating renewals; Work directly with successful clients to provide solutions for complex use cases.
Seniority
Senior, hands-on IC
