Service Delivery Manager
Core
You accompany the client in the follow-up of their projects, acting as the privileged interlocutor for the client and ensuring daily relationship management.
Role type
Service Delivery Manager
Builds
IT services and production for enterprise clients
Domain
IT Service Management / Managed Services
Required skills
ITIL principles, continuous improvement, SLA/KPI monitoring, contract management, financial portfolio management (CA/profitability), crisis management, technical team leadership, risk identification, international communication
Preferred skills
technical background, diplomatic leadership, collaborative spirit
Technologies
ITIL, Modern Workplace, Microsoft ecosystem
Responsibilities
Manage and follow up client contracts with commercial and administrative teams; Pilot the CA and profitability of the contract portfolio; Manage crisis situations and coordinate stakeholders; Organize and lead technical meetings and follow-up committees with clients and teams; Pilot production and ensure service quality and SLA/KPI compliance; Manage and support technical teams daily.