Chile - Customer Delivery Manager (CDM) - Managed Print Services (MPS)
Core
Own operational relationships and drive SLA delivery for Managed Print Services (MPS) customers, managing risks, scope, resources, and cost.
Role type
Senior Customer Delivery Manager (MPS)
Builds
Seamless service delivery and operational plans for MPS accounts
Domain
IT Services / Managed Print Services
Required skills
SLA management, risk management, team leadership, project management, KPI reporting, corrective action planning, business review facilitation, complex problem solving
Preferred skills
ITIL/ITSM knowledge, advanced degree
Technologies
ITIL, ITSM
Responsibilities
Develop and nurture customer satisfaction by owning operational relationships; Serve as primary contact for operational issues and manage performance metrics; Manage expense targets and ensure performance goals; Lead teams for seamless service delivery; Support account delivery managers on difficult accounts; Measure and report KPIs and identify revenue opportunities; Drive alignment around business review meetings and reporting cadences; Solve complex problems and lead moderate to high complexity projects.
Seniority
Senior, hands-on IC